Refund policy

Return & Refund Policy

At Zapakasashop, we want you to feel confident when shopping for your special occasion or everyday wardrobe. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Window

Return requests must be submitted within 14 days of delivery.

To request a return, please contact:

cs@zapakasashop.com

Please include your order number, the item(s) you wish to return, the reason for the return, and photos where applicable.

Do not send any item back before receiving return instructions from our customer service team.

Return Eligibility

To qualify for a return, items must be:

  • Unworn and unused
  • Unwashed
  • Unaltered
  • Undamaged
  • Free from makeup, perfume, deodorant, stains, pet hair, or other signs of wear
  • With all original tags attached
  • Returned in their original condition and packaging where possible

Items that do not meet these requirements may be refused.

Wedding Dresses, Formalwear & Occasion Dresses

Wedding dresses, bridesmaid dresses, evening gowns, formal dresses, prom dresses, and other occasionwear must be returned in completely unused condition.

Items showing signs of:

  • Event use
  • Prolonged wear
  • Tailoring or alteration
  • Hemming
  • Washing or dry cleaning
  • Makeup or cosmetic marks
  • Perfume or body odor
  • Stains or damage

will not qualify for a refund.

Customized & Made-to-Measure Items

Customized, personalized, altered, or made-to-measure items are generally non-returnable and non-refundable, unless the item arrives damaged, defective, incorrect, or materially different from the confirmed order specifications.

Size & Fit

Customers are responsible for reviewing the product size chart and measurements before placing an order.

Formal dresses and wedding gowns may fit differently from everyday clothing.

If the item received matches the size ordered but does not fit as expected, this is generally considered a sizing or fit preference rather than a product defect.

Non-Returnable Items

The following items are generally non-returnable unless defective or incorrect:

  • Customized or made-to-measure items
  • Personalized products
  • Earrings and certain pierced jewelry
  • Underwear and intimate apparel
  • Bodysuits with removed hygiene protection
  • Swimwear with removed hygiene liners
  • Final sale or clearance items marked as non-returnable
  • Gift cards

Return Shipping Costs

If the return is due to personal reasons, including:

  • Change of mind
  • Incorrect size selected
  • Style preference
  • Color preference
  • Item no longer required

the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping method. Zapakasashop is not responsible for returned packages that are lost or damaged during transit.

If you received an incorrect, defective, or significantly damaged item, please contact us with supporting photos or videos. After review, we will provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after refund processing for the amount to appear in your account. Actual processing time may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, expedited shipping charges, and other delivery-related fees are generally non-refundable unless the return is caused by an error on our part.

Exchanges

If you need a different size or color, please contact:

cs@zapakasashop.com

Exchange availability depends on current inventory.

In some cases, we may recommend returning the original item and placing a new order.

Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

Once an order has entered processing, production, preparation, packing, or shipment, cancellation may no longer be possible.