Shipping policy

Shipping Policy

Zapakasashop ships wedding dresses, bridesmaid dresses, evening gowns, formalwear, occasion dresses, women's dresses, and selected everyday womenswear to customers in supported destinations.

Free Shipping

We offer:

FREE Standard Shipping on orders over USD $70.

Orders below USD $70 may be subject to a shipping fee, which will be shown at checkout before payment.

Order Processing

Most ready-to-ship items are processed within approximately:

1–3 business days

Certain wedding dresses, formalwear, pre-order styles, customized items, or made-to-measure products may require additional preparation or production time.

Where applicable, the estimated processing time will be shown on the product page or communicated to the customer.

Estimated Shipping Time

Typical Standard Shipping delivery is approximately:

6–12 business days after shipment

depending on destination, carrier, customs processing, local delivery conditions, and other factors.

Delivery estimates are not guaranteed.

Time-Sensitive Events

Customers purchasing for a wedding, prom, party, graduation, ceremony, or other time-sensitive event are responsible for allowing sufficient time for:

  • Order processing
  • Shipping
  • Customs clearance
  • Fitting
  • Tailoring or alterations if required

We strongly recommend placing orders well in advance of the event date.

Unless an expressly guaranteed delivery service has been purchased and confirmed, estimated delivery dates are not guaranteed arrival dates for a specific event.

Tracking Information

Once your order has shipped, tracking information will normally be sent to the email address used during checkout.

Please allow time for the carrier's tracking system to update after shipment.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information.

Zapakasashop is not responsible for delays, failed delivery, returned packages, or additional shipping costs caused by:

  • Incorrect addresses
  • Missing apartment or unit numbers
  • Invalid postal codes
  • Incorrect recipient information
  • Restricted delivery addresses

If you notice an address error, please contact:

cs@zapakasashop.com

as soon as possible.

Delivery Delays

International shipments may occasionally be delayed due to:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Local carrier disruptions
  • Flight delays
  • Transportation disruptions
  • Peak season volume
  • Incorrect or incomplete addresses

Such circumstances may be outside our direct control.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, customs fees, or local taxes depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

  • Check your mailbox
  • Check around the delivery location
  • Check with household members
  • Check with neighbors
  • Check your reception, concierge, front desk, garage, or other safe locations
  • Contact the local delivery carrier

If you still cannot locate the package, please contact:

cs@zapakasashop.com